Frequently Asked Question

Wifi Issues
Last Updated 2 years ago

District Chromebooks should NEVER connect to our guest wifi. It must be removed or it will keep attempting to join it.

  • In School:
    • Chromebooks should be automatically connected to the “DPS Wifi” on the login screen.
      Students should be automatically switched to “DPS Private” once they are logged in.
    • If they are connected to anything else, go into the network settings, select Wifi and then “Known Wifi” and forget the ones they should not be connecting to.
      • Wifi managed by the district cannot be forgotten and have a building icon next to it.
      • If this does not work, please have them try a different chromebook and contact the Helpdesk at ext. 7300
  • Outside school:
    • Chromebooks are not allowed for use on non-district wifi. Please request checking out the chromebook with the main office.
    • Are any wifi signals available or showing?
      • If not, check the chromebook and verify the wifi turned on.
      • If yes, are other devices connected to the wifi AND able to use the internet?
        Note: Cell phones are not a good test for this because they can use their mobile data even when on wifi.
        • If yes, have the Chromebook forget the wifi in the settings and reconnect it.

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