Frequently Asked Question
Wifi Issues
Last Updated 2 years ago
District Chromebooks should NEVER connect to our guest wifi. It must be removed or it will keep attempting to join it.
- In School:
- Chromebooks should be automatically connected to the “DPS Wifi” on the login screen.
Students should be automatically switched to “DPS Private” once they are logged in. - If they are connected to anything else, go into the network settings, select Wifi and then “Known Wifi” and forget the ones they should not be connecting to.
- Wifi managed by the district cannot be forgotten and have a building icon next to it.
- If this does not work, please have them try a different chromebook and contact the Helpdesk at ext. 7300
- Chromebooks should be automatically connected to the “DPS Wifi” on the login screen.
- Outside school:
- Chromebooks are not allowed for use on non-district wifi. Please request checking out the chromebook with the main office.
- Are any wifi signals available or showing?
- If not, check the chromebook and verify the wifi turned on.
- See this link for steps.
(If it is, the device has to be returned to the school for further troubleshooting.)
- See this link for steps.
- If yes, are other devices connected to the wifi AND able to use the internet?
Note: Cell phones are not a good test for this because they can use their mobile data even when on wifi.- If yes, have the Chromebook forget the wifi in the settings and reconnect it.
- If not, check the chromebook and verify the wifi turned on.